Personal Information We Collect
We may collect personal information from you when you interact with us through our website, mobile application, or other online services. This includes when you:
- Place an order for our products or services
- Create an account on our website
- Subscribe to our newsletter or marketing communications
- Participate in surveys, contests, or promotions
- Contact us with a question or concern
- Provide feedback or reviews
The types of personal information we may collect include:
- Contact information, such as your name, email address, mailing address, and phone number.
- Payment information, such as credit card or bank account details. We use third-party payment processors to process your payments. Your payment information is encrypted and transmitted securely. The payment information is deleted straight after the payment process been completed.
- Demographic information, such as your age, gender, and interests.
- Information about your use of our website and services, such as browsing history and search queries.
- Information you provide in customer service interactions or other communications with us.
We may also collect personal information from other sources, such as social media platforms and marketing partners, to enhance the information we have about you and to personalize your experience with our brand.
Use of Personal Information
We use your personal information to provide you with our products and services, process your orders, send you updates on your orders, and communicate with you about our products and promotions. We may also use your personal information for internal research and analysis, and to personalize your experience on our website.
We may also use your personal information for the following purposes:
- To send you marketing and promotional communications, such as emails, text messages, and push notifications, about our products and services, as well as special offers and discounts
- To send you transactional and administrative communications, such as order confirmations and shipping notifications
- To respond to your questions, comments, and feedback
- To improve our website, products, and services
- To conduct surveys and research to better understand your needs and preferences
Disclosure of Personal Information
We will not share or sell your personal information to any third party without your consent, except as required by law. We may share your personal information with our service providers, such as shipping companies and payment processors, to fulfill your orders and provide you with our services.
We may also disclose your personal information in the following circumstances:
- To comply with legal or regulatory requirements, such as a court order or subpoena
- To protect the rights, property, or safety of our company, our customers, or others
- To detect, prevent, or investigate fraud, security breaches, or other illegal or unauthorised activities
- To enforce our terms of service or other agreements
- To sell or transfer all or a portion of our business or assets
Security of Personal Information
We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. We use secure servers and encryption to protect sensitive information, and we limit access to personal information to authorised employees and service providers who need it to perform their job duties.
Access to And Control Over Personal Information
In accordance with the GDPR, you have the right to access and control your personal information. You may request access to your personal information, request that we correct or delete it, or request that we restrict the processing of your personal information.
You may also request that we provide you with a copy of your personal information in a structured, commonly used, and machine-readable format. To exercise these rights, please contact us using the contact information provided at the end of this policy.
You also have the right to object to our use of your personal information for direct marketing purposes by following the opt-out instructions provided in the marketing communications we send you.
You also have the right to lodge a complaint with the supervisory authority of your country, if you have any concerns regarding our data protection practices.